Vonage Unified Communications

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Bitrix24 Integrations

Sự miêu tả

Take advantage from integration with Vonage telephony to implement scenarios needed for your business:

Registered inbound calls and automatic generation of leads/contacts/deals depending on Bitrix24 settings;
Automatic call card with client details to save time on searching of information prior to responding to a call;
Saved call record with direct playback inside CRM slider;
Call tracking support within Bitrix24 Sales Intelligence;
Callback support for CRM order forms, as well as click2call for outbound calls directly inside CRM slider.

No more missed calls! Get all the advantages offered by Vonage telephony and Bitrix24! Your sale managers won't have to guess what clients are calling; now they are able to individually welcome them, access a complete communication history and concentrate on selling instead of data collecting.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

Hướng dẫn cài đặt

Hỗ trợ kỹ thuật

Bảo mật dữ liệu

Đã thêm: 06/15/2020

Hỗ trợ kỹ thuật

https://helpdesk.bitrix24.com/ticket.php

Hướng dẫn cài đặt

Complete standard installation from Bitrix24.Market and proceed with the following steps:

For Bitrix24 administrator:

Authorize application with your Vonage account.
Enter the telephone number you will make calls through.
Configure settings for inbound and outbound calls.
Select Vonage as your telephony provider.

For all users who want to process calls in Bitrix24:

Authorize application with your Vonage account.

Bảo mật dữ liệu

Tìm hiểu thêm

Vonage Unified Communications

Ứng dụng yêu cầu các quyền để truy cập dữ liệu:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Telephony

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Người dùng (tối thiểu)

đọc danh sách người dùng và tên mà không có thông tin liên hệ

Telephony (outbound calls)

restricted access: make outgoing calls via built-in telephony

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